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Guest Experience Survey

Please tell us how your Fuddruckers experience was and be entered into a monthly drawing for a $100 gift card!

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About your visit

Date of visit:
Time of visit:
I visited Fuddruckers today for:

Your Name:
Your Email:

How likely are you to recommend this Fuddruckers to family, friends or colleagues?

10 - Extremely Likely
9
8
7
6
5
4
3
2
1
0 - Not at All Likely

Evaluate today’s visit on the timing and overall speed of service:

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Waited too long in the order line
Took too long to order
Waited too long for food preparation
Waited too long for plates to be cleared
Other

Please explain:

Evaluate today’s visit on the food (such as quality, appearance, temperature, taste & portion size):

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Temperature of the food
Flavor of the food
Too large of a portion
Presentation of the food
Food didn’t match expectations
Special requests were not handled as you asked
Food was undercooked
Food was overcooked
Other

Please explain:

Please evaluate today’s visit on the dining environment / atmosphere:

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Lack of cleanliness in Dining Room
Lack of cleanliness in Pick-up/Toppings area
Lack of organization/order
Too loud/noisy
Unpleasant smell
Restrooms need attention
Unpleasant Staff Behavior
Other

Please explain:

Evaluate today’s visit on the service you received:

Excellent
Above Average
Average
Below Average
Poor

Which of the following is/are reason(s) for the score you gave?

Service when ordering my meal
Service when picking up my order
Dining room service/bussing
Manager
Other

Please explain:

Did you raise a problem or issue of any kind to your server, manager, or staff?

No
Yes

Was your issue/problem resolved to your satisfaction?

No
Yes

Anything else you think we need to know?

If there is anything else you would like to discuss about this visit, we would be happy to contact you. Please leave your:

Click “Submit” to submit your survey and enter into a monthly drawing for a $100 gift card!

Fuddruckers respects your privacy. This information will only be used for entry to our monthly sweepstakes or if a reply is necessary per your survey submission. You will not receive any marketing emails from our company.

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